Web hosting support: how can we help you today?

Real people, 24/7/365. Open a ticket, email us, or find the answer yourself in our step-by-step guides.

Open a support ticket

Choose how you want to reach us

Our support team is available around the clock, every day of the year.

Email support

Write to support@foxeep.com and our team will reply by email, 24/7/365.

Open a ticket

For complex issues. First response within one hour, 24/7.

Phone support

Call +1 (302) 550-4769 to speak with our team.

Knowledge base

Step-by-step guides written and maintained by our support team.

Getting started

Set up your account, point your domain and launch your first site.

WordPress

Installation, staging, caching, plugins and troubleshooting.

Email

Create mailboxes, set up Outlook, Gmail or iPhone, and fix delivery.

Domains & DNS

Nameservers, DNS records, transfers, renewals and privacy.

SSL & security

Free SSL, malware scans, firewall and two-factor login.

Backups & migration

Restore a backup or request a free site migration.

Billing & account

Invoices, payment methods, renewals and cancellations.

Reseller & WHM

Create client accounts, packages and white-label settings.

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What our support covers

Our team helps with everything that keeps your site online, 24/7/365.

Hosting servers, email, DNS, SSL and domain issues
WordPress installation, performance and malware cleanup
Free migrations and backup restores
Client area, billing and account questions
Guidance on third-party themes, plugins and custom code (best effort)

System status

Live status of our core services. Subscribe for incident alerts from the status page.

Hosting servers	Operational
Email	Operational
Domains & DNS	Operational
Client area & billing	Operational

Report abuse or a security issue

Spam, phishing, malware or a vulnerability in our systems? Our Trust & Safety team reviews every report.

Spam & phishing

Email abuse@foxeep.com with full message headers or the offending URL.

Copyright (DMCA)

Send DMCA notices to legal@foxeep.com. See our DMCA Policy.

Security vulnerabilities

Report responsibly to security@foxeep.com. We acknowledge within 48 hours.

Support questions

How do I contact technical support?

Open a ticket from the client area or email support@foxeep.com, 24/7/365. You can also call +1 (302) 550-4769.

What information should I include in a ticket?

Your domain name, what you were trying to do, the exact error message, when it started and any recent changes. Screenshots help a lot.

Will you migrate my website for free?

Yes. Free migration is included with eligible hosting plans, up to the number stated in each plan. Request it from the client area and our team usually completes it within 24 hours.

Can support restore my website from a backup?

Yes. You can restore files and databases yourself from the control panel, or ask support to do it for you at no charge.

My site is hacked. What should I do?

Open a critical ticket right away. We'll isolate the site, scan it and clean it. Managed WordPress includes our hack-free guarantee.

Do you help with third-party plugins or custom code?

We help on a best-effort basis and will always check that the server is working correctly. Deep custom development is outside the scope of support.

Didn't find your question?

Write to us at faq@foxeep.com and our team will get back to you within one business day.