Privacy Policy

1. Introduction

1.1 Scope: This Privacy Policy explains how Foxeep, Inc. ("Foxeep," the "Company," "we," or "us") collects, uses, shares, and protects personal information when you visit foxeep.com, create an account in the Client Area, or use our services. It forms an integral part of our Service Agreement (see Sections 3.2 and 15.2).

1.2 Our Role: Foxeep, Inc. is the data controller for the personal information of our customers and visitors. For the content you store on our services, such as your website and email data, you are the controller, and we process it only on your instructions and as described in Section 19.1 of the Service Agreement.

2. Information We Collect

2.1 Information You Provide: We collect:

2.1.1 account and contact details: name, email address, phone number, postal address, company name, and login details;

2.1.2 billing details: billing address and payment information; full card numbers and security codes are handled by the payment provider, and we keep only a payment token, card type, last four digits, and expiration date, or your PayPal ID;

2.1.3 domain registrant details required by ICANN and the registries;

2.1.4 messages you send us through tickets, email, and forms;

2.1.5 identity documents, only when we need to verify an order to prevent fraud;

2.1.6 records of the consents you give at registration and checkout, including your automatic renewal consent, with the date, time, and IP address (see Section 12.6 of the Service Agreement).

2.2 Information Collected Automatically: We collect your IP address, browser and device type, pages visited, referring pages, dates and times, and similar technical data, partly through cookies as described in our Cookie Policy.

2.3 Information from Other Sources: We receive fraud-prevention signals from payment providers and data from registries about your domains.

3. How We Use Information

3.1 Purposes: We use personal information to:

3.1.1 create and manage your account and provide, maintain, and support the services, including registering domains;

3.1.2 process payments and automatic renewals, prevent fraud, and verify identity;

3.1.3 protect our network and customers, detect abuse, and enforce our agreements;

3.1.4 send you invoices, receipts, renewal notices, security alerts, and notices of changes to our agreements and policies;

3.1.5 send marketing emails as permitted by the CAN-SPAM Act, 15 U.S.C. § 7701 et seq.; every marketing email includes an unsubscribe link, and we honor opt-out requests within 10 business days;

3.1.6 improve our website and services;

3.1.7 comply with the law, respond to lawful requests, and protect our legal rights.

3.2 Text Messages: We send text messages only with your prior express consent, as required by the Telephone Consumer Protection Act, and you can reply STOP at any time.

4. How We Share Information

4.1 No Sale of Personal Information: We do not sell your personal information for money or any other valuable consideration, and we do not share it for cross-context behavioral or targeted advertising. If this ever changes, we will update this policy before the change takes effect and give you a way to opt out.

4.2 Recipients: We share personal information only with:

4.2.1 service providers that help us run our business, such as hosting infrastructure, email delivery, and customer-support tools, under contracts that limit their use of the data;

4.2.2 payment providers, which process your payments and use certain data for fraud prevention under their own privacy policies;

4.2.3 the sponsoring registrar, the registries, and ICANN, as needed to register and manage your domains;

4.2.4 authorities, courts, or other parties when the law requires it, or to protect the rights and safety of Foxeep, our customers, or others;

4.2.5 a buyer or successor if Foxeep is involved in a merger, acquisition, or sale of assets (see Section 23.4 of the Service Agreement).

5. How Long We Keep Information

5.1 While Your Account Is Active: We keep personal information while your account is active and for as long as needed to provide the services.

5.2 After Your Account Is Closed: After that, we keep it only as long as necessary to meet legal, tax, accounting, and ICANN requirements, resolve disputes, and enforce our agreements.

5.3 Retention Periods: We keep billing and invoice records for 7 years to meet tax and accounting rules; account records for as long as the account is open and up to 3 years after it is closed; support tickets for 3 years after they are closed; server and security logs for up to 12 months; and domain registration data for 2 years after the registration ends, as ICANN requires. Hosting data is deleted as described in Sections 12.2 and 14.4 of the Service Agreement (on the thirtieth day after an unpaid due date, or 15 days after any other termination), and the remaining backup copies are overwritten in our normal backup rotation. We may keep data longer only when the law, a legal hold, or an open dispute requires it.

6. How We Protect Information

6.1 Safeguards: We apply administrative, technical, and physical safeguards appropriate to the nature of the services, including encrypted connections, access controls, two-step login for our staff, and network monitoring. No system is completely secure, and we cannot guarantee absolute security; our liability is limited as described in Section 15 of the Service Agreement.

6.2 Security Breaches: If a security breach affects your personal information, we will notify you and the authorities as required by law, including the Delaware data breach notification law, 6 Del. C. § 12B-101 et seq.

6.3 Your Account Security: We strongly recommend enabling two-factor authentication (2FA) on your account and on the associated email account, and reporting any unauthorized access to us immediately (see Section 3.4 of the Service Agreement).

7. Cookies

7.1 Use of Cookies: We use cookies and similar technologies to keep you signed in, remember your language, protect forms against abuse, and understand how our website is used. Our Cookie Policy explains them and how to control them.

8. Your Privacy Rights

8.1 Your Rights: Depending on where you live, including Delaware and California, you may have the right to:

8.1.1 know whether we process your personal data and receive a copy of it;

8.1.2 correct inaccurate data;

8.1.3 delete data, subject to legal exceptions;

8.1.4 receive your data in a portable format;

8.1.5 opt out of targeted advertising, the sale of personal data, and certain profiling;

8.1.6 obtain a list of the categories of third parties to which we have disclosed your data (Delaware);

8.1.7 not be discriminated against for exercising your rights.

8.2 How to Exercise Your Rights: Email privacy@foxeep.com or call +1 (302) 550-4769. We will verify your identity before acting on a request. You may use an authorized agent who provides proof of authorization.

8.3 Response Time: We respond within 45 days. If we need more time, we may extend this period once by another 45 days and will tell you why.

8.4 Appeals: If we decline your request, you can appeal by replying to our decision. We respond to appeals within 60 days. If you are not satisfied, you may contact the Delaware Department of Justice or your state's attorney general.

8.5 Global Privacy Control: We treat Global Privacy Control (GPC) browser signals as a request to opt out of targeted advertising and sharing.

9. Additional Information for California Residents

9.1 Categories: In the last 12 months, we collected the categories of information described in Section 2 for the purposes described in Section 3, and disclosed them to the categories of recipients described in Section 4.

9.2 No Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising, and we do not use sensitive personal information for purposes that would give rise to a right to limit its use.

10. Children

10.1 Children Under 13: Our services are not directed to children under 13, and we do not knowingly collect their personal information, in accordance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq. If we learn that such information has been collected, we delete it and cancel the associated account.

10.2 Legal Age: Purchasing our services requires the legal age described in Section 3.3 of the Service Agreement.

11. International Users

11.1 Data Transfers: Foxeep is based in the United States, and your information is processed and stored in the United States and in the countries where our service providers operate. Data protection laws there may differ from those of your country. By using our services, you understand that your information will be transferred to these countries.

12. Changes to This Policy

12.1 Updates: We may update this policy and will post the last updated date on this page. We notify you by email at least 30 days before material changes take effect, unless legal, regulatory, or security considerations require otherwise (see Section 23.1 of the Service Agreement).

13. Contact

13.1 Privacy Requests: privacy@foxeep.com or +1 (302) 550-4769.

13.2 Mailing Address: Foxeep, Inc., Attn: Privacy, 16192 Coastal Hwy, Lewes, DE 19958, USA.