Acceptable Use Policy

1. Purpose and Scope

1.1 Purpose: This Acceptable Use Policy explains what you may not do with the services of Foxeep, Inc. ("Foxeep," the "Company," "we," or "us"). It forms an integral part of our Service Agreement and supplements Section 20 of that agreement. It applies to you and to anyone who uses your services, including the End Users of reseller plans.

1.2 Responsibility: You are responsible for all activity on your account, even when it is carried out by someone else (see Sections 6.6.2 and 19.2 of the Service Agreement).

2. Illegal Activity

2.1 Compliance with the Law: You may not use our services to violate any federal, state, local, or international law or regulation, including export control and sanctions laws (the OFAC regulations, 31 C.F.R. Chapter V, and the Export Administration Regulations), and laws on fraud, consumer protection, privacy, and intellectual property (see Section 23.2 of the Service Agreement).

3. Prohibited Content and Activities

3.1 Prohibited Content: You may not host, store, transmit, or link to:

3.1.1 child sexual abuse material, which we report to the National Center for Missing & Exploited Children (NCMEC) under 18 U.S.C. § 2258A;

3.1.2 intimate images shared without consent;

3.1.3 content that promotes terrorism or incites violence or hatred against people;

3.1.4 phishing pages, malware, viruses, or other harmful code;

3.1.5 pirated software, torrent file-sharing sites, or cracking tools (cracks/keygens);

3.1.6 content that infringes copyrights, trademarks, patents, trade secrets, or other intellectual property rights;

3.1.7 prescription drugs or controlled substances sold without the required license, illegal drugs, weapons, or counterfeit goods;

3.1.8 illegal gambling, scams, identity theft, or other fraudulent or deceptive practices;

3.1.9 content that harasses, threatens, or defames others or violates their privacy or publicity rights, or anyone's personal information published without permission (doxing);

3.1.10 sensitive personal information, such as full card numbers or Social Security numbers, stored without the protection required by law.

4. Email and Spam

4.1 Commercial Email: You may send commercial email only to people who have agreed to receive it, and every message must comply with the CAN-SPAM Act, 15 U.S.C. § 7701 et seq., including a clear sender, an honest subject line, and a working unsubscribe link.

4.2 Prohibited Practices: You may not send spam, use purchased or rented mailing lists, forge or conceal the sender (spoofing), or operate open mail relays.

4.3 Sending Limits: Hourly email sending limits are published in our knowledge base. Large mailings must use a dedicated email-marketing service.

5. Network and Security Abuse

5.1 Attacks and Scanning: You may not attack, scan, or test the security of other systems without permission, including through denial-of-service (DDoS) attacks, port scans, and brute-force attempts.

5.2 Unauthorized Access: You may not attempt to access accounts, servers, or data that do not belong to you, or try to bypass our account limits or security controls.

5.3 Prohibited Services: You may not operate botnets, command-and-control servers, or public or anonymous proxy or VPN services.

6. Fair Use of Resources

6.1 Plan Limits: Shared plans are subject to CPU, memory, process, file, and input/output limits published in our knowledge base. Your account must stay within these limits and must not degrade the service of other customers (see Section 6.2.1 of the Service Agreement).

6.2 Prohibited Uses of Resources: You may not mine cryptocurrency, run game servers, use hosting primarily for file storage, backups, or streaming unrelated to a website, or use resources for any purpose other than running the websites hosted on your plan and their associated email.

6.3 Unmetered Bandwidth: "Unmetered" bandwidth means that we do not charge for data transfer under normal website use; it does not mean unlimited server resources.

7. Resellers

7.1 Reseller Obligations: Resellers must apply this policy to their End Users and act promptly when we report a problem with one of their accounts. The services may not be resold without a reseller plan, and violations by a reseller's End Users are treated as violations by the reseller (see Sections 6.6 and 17 of the Service Agreement).

8. Enforcement

8.1 Investigation and Measures: We may investigate any suspected violation. Depending on its severity, we may warn you, remove or disable content, restrict resources, suspend the account, or terminate the service (see Section 14.2 of the Service Agreement).

8.2 Notice and Opportunity to Cure: Where practical and lawful, we notify you first and give you an opportunity to cure the problem. We may act immediately, without notice, in cases of security threats, legal risk, or harm to others.

8.3 No Refund: No refund is due for a service suspended or terminated for a violation of this policy, and the money-back guarantee does not apply. We may charge for the time needed to repair the damage after telling you the cost in advance.

8.4 Cooperation with Authorities: We cooperate with law enforcement and may disclose information as required by law.

9. Reporting Abuse

9.1 Abuse Reports: To report abuse, email abuse@foxeep.com with the website or IP address concerned, a short description, and any evidence, such as email headers or screenshots.

9.2 Copyright Complaints: Copyright complaints are handled under our DMCA Policy (see Section 22 of the Service Agreement).