Refund Policy

1. Overview

1.1 Scope: This Refund Policy explains when Foxeep, Inc. ("Foxeep," the "Company," "we," or "us") issues refunds and how they are paid. It forms an integral part of our Service Agreement, in particular Section 13, and uses the terms defined there.

1.2 Digital Services: All of our services are digital and delivered online. All prices, charges, and refunds are in U.S. dollars.

2. 30-Day Money-Back Guarantee

2.1 The Guarantee: If you are not satisfied with a new hosting plan, you may cancel it within 30 days after your first payment for that plan and receive a refund of the hosting fees you paid, except for the $1.00 first-month offer amount, which is non-refundable (see Section 3).

2.2 Eligible Plans: The guarantee covers Web Hosting, WordPress Hosting, Managed WordPress, eCommerce Hosting, and Reseller Hosting, for the first purchase of each plan and its first billing term only.

2.3 One Refund per Customer: The guarantee is limited to one refund per customer, household, payment method, and email address. A new account opened by the same customer is not eligible again.

2.4 Exclusions: The guarantee does not apply to fraudulent orders or to accounts suspended or terminated for violating the Acceptable Use Policy, including sending bulk email or using resources for purposes other than running websites (see Section 6.2.1 of the Service Agreement).

2.5 Verification: We may verify your identity before approving a refund, and we may decline future orders from customers with repeated refund requests or chargebacks.

3. $1 First-Month Offer

3.1 How the Offer Works: On eligible hosting plans billed monthly, the first month costs $1.00. The offer is limited to one per new customer, household, and payment method, cannot be combined with other promotions, and does not include a free domain. After the first month, the plan renews monthly at the regular price shown in the offer and at checkout until you cancel it, unless you upgrade to a longer term (see Section 6.1 of the Service Agreement).

3.2 Avoiding the Next Charge: The invoice for the second month is issued 10 days before the end of the first month, and the saved payment method is charged 3 days before the end of the first month. To avoid any further charge, turn off automatic renewal in the Client Area at least 5 days before the end of the first month.

3.3 Non-Refundable Amount: The $1.00 paid for the first month is non-refundable and is not covered by the money-back guarantee. Accounts that abuse the offer, for example through repeated sign-ups, may be canceled.

4. Automatic Renewals

4.1 Renewal Schedule: Renewal invoices are issued 10 days before the due date for monthly, quarterly, and semi-annual plans and 15 days before it for annual and longer plans, and each one states the renewal date, the renewal price, the date of the automatic charge, the cancellation deadline, and the cancellation link. A payment reminder is sent 5 days before the due date, and the saved payment method is charged 3 days before the due date. For monthly plans, we also send a receipt for each charge and an annual reminder. To avoid a renewal charge, turn off automatic renewal at least 5 days before the due date (see Sections 12.6 and 12.7 of the Service Agreement).

4.2 Renewal Refunds: If a hosting plan renews automatically and you did not intend to keep it, request its cancellation within 5 days after the renewal charge and we will refund that renewal charge in full. Domain renewals are governed by Section 5.

4.3 After 5 Days: After those 5 days, the cancellation takes effect at the end of the paid term and the remaining time is not refunded, unless the law requires otherwise.

5. Domain Names

5.1 General Rule: Fees for registering, renewing, transferring, or restoring a domain are sent to the registry immediately and are non-refundable once the registry confirms the transaction, except in the cases listed in Section 5.2.

5.2 Exceptions: If a registration or transfer fails or is rejected, we credit the amount to your account balance or, if you ask us within 30 days, refund it to your original payment method. We also refund any duplicate or incorrect charge caused by our error, and the transfer fee if a transfer is canceled before it is sent to the registry.

5.3 Free Domain with a Refunded Plan: If a hosting plan that included a free domain is refunded under the 30-day guarantee, we deduct the regular first-year registration price of that domain extension, as shown on our domain pricing page at the time of your order. The domain stays registered in your name, and you can renew it with us or transfer it elsewhere.

6. Non-Refundable Items

6.1 List: The following are non-refundable:

6.1.1 the $1.00 first-month offer amount;

6.1.2 domain names, premium domains, and ICANN fees, except as described in Section 5;

6.1.3 SSL certificates once issued;

6.1.4 third-party software licenses once activated;

6.1.5 professional services, such as custom development or paid migrations, once performed;

6.1.6 setup fees and account credits purchased or granted in promotions;

6.1.7 services canceled after the refund periods in Sections 2 and 4.

7. How to Request a Refund

7.1 Requests: You can request a refund by canceling the service in the Client Area and selecting "Request refund," by opening a billing ticket, or by emailing billing@foxeep.com.

7.2 Confirmation: We process cancellation and refund requests within one business day and confirm by email when your refund has been issued.

8. How Refunds Are Paid

8.1 Original Payment Method: Refunds are issued to the original payment method (such as a bank card or PayPal). Card refunds usually appear within 5 to 10 business days, depending on your bank and country. If a refund cannot be made to the original payment method, we credit the amount to your account balance or refund it by an alternative method that we agree on with you.

8.2 Currency and Bank Fees: We are not responsible for differences caused by currency conversion or by fees charged by your bank.

8.3 Account Credit: If you prefer, we can add the refund to your account balance for use on any Foxeep service.

9. Cancellation

9.1 Online Cancellation: You can cancel any service or turn off automatic renewal online in the Client Area without contacting us, and we confirm every cancellation by email. To avoid the next renewal charge, turn off automatic renewal at least 5 days before the due date (for domains, the due date is 7 days before the expiration date).

9.2 End of Service: Unless a refund applies under this policy, the service stays active until the end of the paid term. Please back up your content before the service ends, because the data is then deleted as described in Section 14.4 of the Service Agreement.

10. Billing Disputes and Chargebacks

10.1 Contact Us First: If you believe you were charged in error, contact us at billing@foxeep.com within 60 days after the invoice date. Our billing team responds within 24 hours and promptly corrects any confirmed error, which is faster than a bank dispute.

10.2 Chargebacks: If you open a chargeback or PayPal dispute, the affected services may be suspended while it is pending, and we provide our order records to the bank or PayPal. An administrative fee of $25 applies only if the dispute is resolved in our favor, and any amounts owed must be paid before the services are reactivated.

10.3 Your Rights: You keep all of your rights under the Fair Credit Billing Act, 15 U.S.C. § 1666, the Electronic Fund Transfer Act, 15 U.S.C. § 1693 et seq., and your card issuer's rules.

11. Termination by Foxeep

11.1 Prorated Refunds: If we terminate a service for a legitimate reason other than your breach of the Service Agreement, for example because we discontinue a product, we refund the unused part of the prepaid term on a prorated basis.

11.2 Termination for Breach: No refund is due when a service is suspended or terminated because you violated the Service Agreement or the Acceptable Use Policy.

11.3 Orders Canceled Before Activation: If we cancel an order before activation because it cannot be verified, we refund the full amount to the original payment method. If an order is found to be fraudulent, for example because it was placed with a stolen card, it is canceled and the amount is refunded only to the holder of the original payment method.

11.4 Pricing Errors: If we cancel an order placed at an incorrect price, we refund the full amount paid for that order.

12. Changes and Contact

12.1 Changes: We may update this policy and will post the last updated date on this page. We notify you by email at least 30 days before material changes take effect. Changes do not affect refunds for payments made before the update.

12.2 Contact: Questions about refunds: billing@foxeep.com or a billing ticket in the Client Area.